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Switching broadband in a London flat: understand One Touch Switch first
Ofcom’s switching guidance starts with the provider you want to join. Before comparing headline monthly prices, establish what is being moved and what remains under contract.
Begin with the new provider
Ofcom explains the One Touch Switch process through the chosen new provider.
Read its instructions for the particular connection rather than cancelling an existing service prematurely on an assumption about the handover.
- Article type
- Practical guide
- Sources checked
- 21 October 2026; not live booking inventory
On this page
Compare the whole household package
Broadband, a home phone and other bundled services can have different consequences when changed.
Check the existing contract, any termination charges and the new installation arrangements. A lower advertised monthly price is not automatically a lower total cost.
Keep a record of the change
Save the agreed dates and confirmations.
If uninterrupted access is important for work or other needs, discuss the practical arrangements with the providers. This guide has not checked an address, ordered a connection or guaranteed a gap-free switch.
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